All prices indicated on this site are in Canadian (CDN) dollars.
Top
Orders under $49.95 (before tax, gift wrapping, and shipping) will be charged a $10 handling fee due to processing costs.
Top
To get a shipping estimate, place your item in your shopping cart and check out. You need not have paid and entered your payment informtaion to get a shipping price. Once you have entered your address and have chosen a shipping method, the website gives you an expected shipping cost. For distant destinations ( we are in Nova Scotia ) or remote destinations, this is sometimes low, and we will contact you if we require additional shipping charges.
Top
All orders shipped Canada Post Expedited are tracked and insured. If your receive your package with damage, please send us CLEAR and CONCISE pictures of the Damage to orders@macaskillgames.ca, and we'll look into the problem.
Top
Most orders from January to Sept. received before 11: a.m. Atlantic Time Monday-Friday ship out the next business day. Orders received after 11 a.m.. Atlantic Time Monday-Friday ship the next business day. There will always be exceptions due to staff shortages, inernet issues, etc, so be sure to ask if you order is truly time sensitive. Allow extra business days (1 - 3) during October, and 3 - 7 days in November and December
Top
You can monitor your order's progress by entering your tracking number at www.canadapost.ca
Top
We are located in Halifax, Nova Scotia Canada. Heavy orders and/or unusually-sized orders should have shipping costs estimated correctly, but if they incorrect by a significant amount we will contact you by e-mail or phone to inform you of the higher shipping cost. We normally do not charge your credit card or ship your order until you have been made aware of, and accepted, the higher shipping cost. H.S.T. will be applied to the shipping cost as well as the order appropriate to the province.
Top
Orders placed by phone or by regular mail will have actual shipping charges based on package weight and dimensions applied to these orders.
Top
Cancellation PolicyPlease call Need number and talk to a LIVE person to cancel your orders, do not leave a message or send an email. Orders cancelled before having been invoiced and within 12 hours of submission will be refunded in full . Orders already invoiced and/or packaged for shipping are subject to a 10% restocking fee. Orders that have already shipped cannot be cancelled.
Top
Within 30 days of receiving your order you must notify us by e-mail (orders@macaskillgames.ca), fax (need number), or phone (need number), of your desire to return the item(s).
Obtain from us a return authorization number, which must be written on the outside of the parcel or envelope containing your return.
You are responsible for shipping your return back to us and for all shipping charges incurred.
Items must be returned in same condition they were in when you received them.
Note: Items can be returned for store credit or for a refund (applied only to your original payment method). The store reserves the right to charge a %10 re stocking fee if appropriate AND the return if not due to store or manufacturing error. If the shipping error is ours, we will cover your shipping costs if you use our Canada Post account return form, which we will gladly provide to you by e-mail or fax. Please provide the box dimensions and weight. Refunds will be issued within 7 days of our receiving your return, assuming you have complied with all of the points listed above.
Top
All items sold by MacAskill Games that are still in print and are found to be missing parts, or to have manufacturer defects are fully exchangeable.
TO OBTAIN AN EXCHANGE:
Within 30 days of receiving your order you must notify us by e-mail (orders@macaskillgames.ca, fax (need number), or phone (need number), of your desire to return the item(s). We will either send you the replacement part(s) or have you return the item(s) as per below.
Obtain from us a return authorization number, which must be written on the outside of the parcel or envelope containing your return.
You are responsible for shipping your return back to us and for all shipping charges incurred.
Replacements will be issued within 7 days of our receipt of your return if complied with the above.
Top
Many games which have not yet been shipped by the manufacturer may be pre-ordered.
Manufacturers periodically announce the expected shipping date of a new game. The expected shipping date may change without notice to macaskillgames.ca. If you pre-order a game, we will always do our best to get you that game as soon as possible after we receive it.
PRE-ORDER PRICING: Prices for pre-ordered games are subject to change without notice. The pre-order price shown on our website is based on the initial price quoted to us by the manufacturer. Should the price of a pre-ordered game increase, we will not ship your order until you have been informed of, and accepted the new price.
Top
Availability of all items for sale on macaskillgames.ca is subject to change without notice.
Top
